Wondering what it’s like to train on open water? We can answer any questions and guide you every step of the way — from your first paddle to building a routine you’ll love
Are sessions supervised?
Yes, our sessions are supervised with qualified, vetted, experienced staff
What safety gear do you provide?
We provide all safety required for all activities – bouyancy aids etc
How do I book a session?
You can book online through our website or call our centre during opening hours.
Do I need to pay upfront?
Online bookings require payment at the time of booking to secure your spot.
Are there membership options?
Yes, we offer flexible memberships, multi-session packs, and drop-in rates.
Can I cancel or reschedule?
Yes — you can cancel your booking up to 7 days in advance for a full refund or to reschedule your session. If you need to make changes, just get in touch and we’ll be happy to help
How far in advance should I book a session?
We recommend booking at least 24–48 hours in advance to secure your spot. Popular sessions, especially mornings and evenings, can fill quickly, so early booking helps guarantee your place on the water.
What happens if it rains?
Light rain won’t cancel a session — we embrace the outdoors! Severe weather may require rescheduling.
Can sessions be moved indoors?
HQ20 is water-focused, so sessions are outdoors only. Rescheduling is offered in extreme weather conditions.
What if it’s very cold?
Sessions run in cooler weather with proper guidance. Safety and comfort are always our priority.
What if the weather turns bad?
We always put safety first. If conditions like high winds or heavy storms make it unsafe, we’ll pause or reschedule your session and keep you updated immediatel
How will I know if a session is canceled?
We send updates via email and text as soon as a decision is made
Is HQ20 wheelchair accessible?
Yes,, accessible changing rooms, and staff trained to assist members with mobility needs.
Can I join in if I have limited mobility?
Absolutely. Many exercises can be adapted so everyone can enjoy the water and stay active
Can I bring a support person/carer?
Yes — support people are welcome and can assist during sessions if needed.
Are instructors trained in accessibility needs?
Yes, our team is experienced in supporting members of all abilities.Yes, our team is experienced in supporting members of all abilities.
Are adaptive watercraft or equipment available?
Yes, we offer specialized equipment on request to make sessions enjoyable for all.
What if I fall in?
In the unlikely event that we need to cancel an activity for operational or safety reasons, we’ll get in touch right away and offer you the choice to reschedule (subject to availability) or receive a full refund
Are there toilets and changing rooms?
Yes, we have modern changing facilities, hot showers, and toilets for all members.
What if I panic or feel nervous?
Totally normal! Our instructors are right there to guide and reassure you, step by step.
What should i bring
Comfortable activewear, a towel, water, and a change of clothes are all you need. We provide the craft, paddles, life jackets, and any other equipment — so you can just show up and enjoy the water.
Will I get wet?
Yes — it’s water sports! You might get splashed a little, but we provide all the gear you need to stay safe and comfortable. Being on the water is part of the fun. Waterproof clothes are recommended but if you don’t have any bring a change of clothes for after your session.
Do I need experience to join?
No experience required! Our instructors guide beginners step by step so you feel confident from day one.
Can I bring my phone or valuables on the water?
We recommend leaving valuables on shore. Some waterproof cases are fine, but your focus will be on moving and enjoying the water, so it’s easiest to keep things safe and dry nearby.
Are sessions suitable for all age?
Yes! HQ20 welcomes everyone — from teens to older adults. Sessions are tailored to different abilities, so you can enjoy the water, build confidence, and stay active at a pace that suits you.
What is your cancellation policy?
We know plans can change, and we’ll always do our best to help. You’re welcome to cancel or change your booking up to 7 days before your activity.Unfortunately, we’re unable to offer refunds or make changes within 7 days of your scheduled session.
Is there parking?
There are lots of parking and public transport options. Q Park parking is a 2 minute walk away, we have a bus stop at our front door, Pearse St Dart Station is a 10 minute walk and The Red Line Luas stop is a 5 minute walk
Still Have Questions?
Our team is here to help! Get in touch and we'll answer any questions you have about activities, bookings, or programmes.
